MacBook Problems

 

Hard Drive Issues.

 Some hard drives used in MacBook models sold between approximately May 2006 and December 2007 may fail "under certain conditions" according to Apple. If your MacBook shows a flashing question mark on the screen when it is turned on, you may be eligible for a free repair.

 

Affected MacBook Models: 13" black and white MacBook models

 Processor speed: 1.83 Ghz, 2.0 Ghz, or 2.16 Ghz Hard

Drive Capacity: 60GB, 80GB, 100GB, 120GB, or 160GB

 

If your MacBook exhibits the flashing question mark symptom and matches the affected model descriptions above, the hard drive needs to be examined. Bring your MacBook into SMR Computer Services to see if your hard drive is eligible for a free replacement. This program covers affected MacBook models for 3 years from their original date of purchase or until August 15, 2010, whichever provides longer coverage. Apple will continue to evaluate the repair data and will provide further repair extensions if needed.

 

Have you already paid for a hard drive replacement? Apple will contact affected customers with details on the reimbursement process. If you believe that you paid for a repair covered by this program and you have not been contacted, you may contact Apple Technical Support.

 

Apple and SMR Computer Services encourage you to always backup your data. Check out our FAQ on Backing Up or contact SMR Computer Services for our advice on the best backup solution for you. SMR Computer Services carries a wide variety of data backup accessories.

 

Plastic splintering or cracks near palm rest edge

If your MacBook is less than three years old, Apple may pay for this repair. Bring your computer into SMR Computer Services for service.

 

 

 

MagSafe adapter's white insulation separated from magnetic end

MagSafe cord has separately naturally and shows no sign of other damage, Apple may pay for an adapter replacement at SMR Computer Services. Make sure to bring your computer's serial number with your adapter into SMR Computer Services for free estimate.

 

            MacBook Pro Problems

 

No video or distorted video issues.

Apple has identified problems with the NVIDIA GeForce 8600M GT graphics processor installed on some 15" & 17" Macbook Pro models manufactured between approximately May 2007 and September 2008. These computers have a plastic matte screen with silver edges (unlike the glass glossy screen with black edges on later MacBook Pro models).

 

Symptoms to look for:

Distorted or scrambled video (picture) on the computer screen

 

No video (picture) on the computer screen or external display even though the computer is on

 

Computers affected:

MacBook Pro (17-Inch, 2.4GHz) with NVIDIA GeForce 8600M GT graphics processor

 

MacBook Pro (15-Inch, 2.4/2.2GHz) with NVIDIA GeForce 8600M GT graphics processor

 

MacBook Pro (Early 2008) with NVIDIA GeForce 8600M GT graphics processor

 

If your computer has the symptoms above, bring it into SMR Computer Services for repair. If your computer is less than 3 years old a repair will be done free of charge, even if you're out of warranty. If not, we'll give you a free estimate for the best solution.

 

MagSafe adapter's white insulation separated from magnetic end 

If your MagSafe cord has separately naturally and shows no sign of other damage, Apple may pay for an adapter replacement at SMR Computer Services. Make sure to bring your computer's serial number with your adapter into SMR Computer Services for free estimate.

 

            MacBook Air Problems

 

Trouble with your MacBook Air hinges

May be covered by Apple even if you are out of warranty. Please bring your computer into SMR Computer Services if you have any of the following symptoms:

 

Unable to close lid completely.

 

Broken or cracked plastic near one or both of the hinges.

 

More than one inch (2.54cm) of free play while opening or closing the lid.

 

Lid falls freely into closed position from a 30-degree open position. (From a closed position, open the lid approximately 30 degrees and let go.)

 

MagSafe adapter's white insulation separated from magnetic end

If your MagSafe cord has separately naturally and shows no sign of other damage, Apple may pay for an adapter replacement at SMR Computer Services. Make sure to bring your computer's serial number with your adapter into SMR Computer Services for free estimate.

 

            PowerBook Problems

 

12" PowerBook G4 Battery Exchange.

Apple has determined that certain batteries sold from October 2003 through August 2006 pose a safety risk.

 

Identify an affected battery.

To view the model and serial numbers located on the bottom of the battery, you must remove the battery from the computer. The battery serial number is located above the barcode. Check if the first five digits of the battery's serial number fall within the ranges below.

 

Computer Model	Battery Model	Battery Serial Number Range
12" PowerBook	A1079	ZZ411 - ZZ427 3K428 - 3K611 3X446 - 3X510

 

 

 

Request a battery replacement through Apple's website. Your battery cannot be replaced through SMR Computer Services or Apple retail stores.

 

15" PowerBook G4 Battery Exchange.

Apple has determined that certain batteries sold from October 2003 through August 2006 pose a safety risk.

 

Identify an affected battery.

 To view the model and serial numbers located on the bottom of the battery, you must remove the battery from the computer. The battery serial number is located above the barcode. Check if the first five digits of the battery's serial number fall within the ranges below.

 

Computer Model	Battery Model	Battery Serial Number Range
15" PowerBook G4	A1078	3X446 - 3X509
15" PowerBook G4	A1078 & A1148	3K425 - 3K601 6N530 - 6N551 ending with THTA, THTB, or THTC 6N601 ending with THTC
15" PowerBook G4	A1045	HQ404-HQ408

 

 

Request a battery replacement through Apple's website. Your battery cannot be replaced through SMR Computer Services or Apple retail stores.

 

 

12" iBook G4 Battery Exchange.  

 

Apple has determined that certain 12" iBook batteries sold from October 2003 through August 2006 pose a safety risk. (14" iBook batteries are not affected by this issue.)

 

Identify an affected battery.

To view the model and serial numbers located on the bottom of the battery, you must remove the battery from the computer. The battery serial number is located above the barcode. Check if the first five digits of the battery's serial number fall within the ranges below.

 

Computer Model	Battery Model	Battery Serial Number Range
12" iBook G4	A1061	HQ441 - HQ507 ZZ338 - ZZ427 3K429 - 3K611 6C519 - 6C552 and serial number ends with S9WA, S9WC or S9WD

 

 

Request a battery replacement through Apple's website. Your battery cannot be replaced through SMR Computer Services or Apple retail stores.