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Computer Repairs & IT Services
Britain's premier Component Level Repair Company !
Covering London, Milton Keynes, Slough and other areas...
Laptop Repairs
Component level repairs of PC & Apple MAC Based Laptops
& Desktop Computers..
Data Recovery
Data Recovery of Internal & External Hard Disks
Both PC And Apple MAC. Generally 80% Success Rate..
LCD / Plasma TV/Monitor Repairs
Plasma & LCD TV & Monitor Repairs to Component Level..
Wired and Wireless networking.
Installation of Wireless and Wired networks. Workgroup and Server Based Domain Setup and so on..
Server Installation and Configuration
Windows 2003 & 2008 Server Installation and configuration
with full networking services..
Component Level Repairs
No Callout Charge, No-Fix No-Fee
Six Months Warranty on all Repairs
Website Services
Website Design, development, hosting services
Industrial Electronics Repairs.
Medical Instruments, Electronics Repairs.
ATM Repairs.
Overview
By completely outsourcing the Information Technology department to SMR the following consulting services are provided:
Asset Management
Includes tracking of equipment and software licenses.
Business Applications
Includes business systems development and website applications
Desktop Management
Includes the installation, maintenance and repair of computers, laptops, printers, other office equipment and related software .
System Documentation
Includes documentation of policies, procedures, applications, and network
End User Technical Support
Includes onsite support, remote emergency support, issue resolution with connectivity and software applications
Network Management
Includes installation and maintenance of network equipment, system security, data backups, disaster recovery
Technology Procurement
Includes purchasing equipment, software and other services; coordinating returns and evaluating and qualifying vendors
Project Management
Includes the coordination of projects from planning to completion
Strategic Technology Planning
Includes budget projections, information technology assessment, risk management and IT performance measures
Asset Management
Utilise our consulting services by outsourcing your IT Asset Management with our complete Information Technology package. Our IT services are available throughout Mainland United Kingdom.
All computer equipment and software licenses are considered assets. It is very easy to lose sight of how much capital has been invested in IT technology. Do you know if you are in compliance with software licensing? If not, watchdog groups like the Business Software Alliance (BSA) or the Software and Information Industry Association (SIIA) can investigate you for software theft. SMR can ease your mind by tracking each asset by location and by the individual assigned to the item.
Information on each asset contains:
Manufacturer, Model Number, Serial Number
Date Purchased, Warranty Information,
Maintenance Date
Any software including version/release
number
Configuration settings and other characteristic
information
Unused assets can be identified and redeployed or sold as needed to reduce TCO (total cost of ownership)
Easy identification of equipment and software that require upgrades
Helpdesk support can obtain critical information about equipment and software to resolve user issues quickly and remotely
Business Applications
Utilize our consulting services by outsourcing your Application Development with our complete Information Technology package. Our IT services are available throughout Mainland United Kingdom.
Business application software has become an essential element of all commercial, non-profit and government organizations. Business functions such as finance and accounting have standardized business processes. Some organizations can use standard business software to fit their requirements, while others need customized software.
SMR can assist clients with the implementation of standard or customized application development to improve their business processes. We have both a strong business and technical expertise, and can advise clients on the best solution to achieve their business goals.
Whether it is providing enhanced procedures to existing business processes or developing new applications, we can add value and reduce the overall effort for your business process improvements. Our knowledge of the client’s business allows us to quickly identify how technology best fits into the solution.
Desktop Management
Utilize our consulting services by outsourcing your Computer Repair and Maintenance with our complete Information Technology package. Our IT services are available throughout Mainland United Kingdom.
At SMR we provide clients with computer repair and maintenance. Our desktop management effort includes the installation, maintenance and repair of computers, laptops, and any personal peripheral equipment to Component Level, such as printers or scanners.
Having the network operational one hundred percent of the time provides no value to the organization if the desktops are inoperable. Our technicians provide better service to end users by creating a reliable and stable environment, maximizing employee productivity and reducing costs.
By performing the following computer repair, maintenance and consulting tasks, we are able to support the office environment:
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Create standard configurations for desktop hardware and software
Install a new desktop or laptop workstation with any or all of these internal components: hard drives, CD-ROM drives, DVD-ROM drives, ZIP drives, floppy disk drives, memory, audio cards, video cards, modems, video capture cards
Install external components, such as the mouse, keyboard, monitor and speakers
Install peripherals such as personal printers and scanners
Install hardware drivers
Install standard software configurations, including anti-virus software and office productivity suites
Install additional software as required, such as financial software, graphic design software, and web development software
Resolve any software and hardware conflicts
Desktop, Laptop, Server and Peripheral Repair
and Replacement
Track equipment warranty information
Perform cost analysis of Computer Repair vs. Replacement
Order replacement parts
Repair/replace defective hardware, software and peripherals
Dispose of obsolete or broken equipment
Desktop, Laptop, Server and Peripheral Maintenance
Deploy applications and operating systems centrally
Apply service packs and security patches
Manage installed applications centrally.
Reinstall operating system
Perform disk defragmentation
Perform routine disk clean-ups and scan disk drives for errors
Remove unnecessary software programs
Perform scheduled cleaning of printers
Documentation
Utilize our consulting services by outsourcing your Network Documentation with our complete Information Technology package. Our IT services are available throughout Mainland United Kingdom.
At many organizations, documentation is either non-existent or drastically outdated. Documentation is a key element in resolving problems quickly. When problems arise, much time can be wasted trying to piece together the current situation because of lack of network documentation.
SMR provides and maintains network documentation for its clients and makes the documentation available to users online. All documents are managed with revision control and change control audit history. The audit history summarizes what was changed and the reason for the change.
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network topology diagrams
wiring diagrams for routers and switches
configurations and parameter settings
IP addresses
server rack layouts
Internet code of conduct
email code of conduct
instant messaging
password requirements
data backup and restoration
disaster recovery
user ID administration
telecommunication and data jack locations
equipment layout
database design
data table structures
system reports
user manuals
training manuals
handbooks guidelines
system configurations
parameter settings
drivers installed
software licenses
End User Support
Utilize our consulting services by outsourcing your Computer Support and Help Desk with our complete Information Technology package. Our IT services are available throughout Mainland United Kingdom.
SMR provides both onsite and remote computer support to clients. The level of support needed by our clients depends on their business requirements. SMR provides end user support in two different areas:
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Solve end user induced problems
Provide troubleshooting
Provide escalation of technicians
Provide answers to technical questions
Provide answers in a searchable knowledge base
Design and teach end user workshops
Provide detailed training sessions with user documentation
Provide one-on-one training
Create end-user manuals and handbooks
Depending upon your organization's needs and goals, SMR provides support that meets the client’s business situation.
The different types of support SMR offers:
One or more technicians are onsite, ranging from a minimum half-day per month to full coverage. Site visits are scheduled for the same time each week. Technicians are assigned specific accounts, so the client will usually see the same person each week.
Technicians are also able to provide computer support by logging on to the end user’s computer remotely. In doing so, the technician is able to experience exactly what problem the user has described. This makes it easier to isolate the cause of the problem and resolve the issue faster.
Authorized client users can access the SMR's web site to review technical documentation. Users may also record issues for technicians to resolve. If the issue is identified as critical and needing immediate response, the system will signal the technician via text messaging so a prompt response can be made. The online system also allows managers to track and monitor the response effectiveness of each issue recorded.
Issues can also be recorded by calling the Help Desk. Similarly with the online method, if the issue has a high priority needing immediate response, the technician will be paged and appropriate action taken accordingly.
Support is available 24 hours a day, 7 days a week, if the situation is such that it needs attention prior to normal business hours. Users can call the Help Desk or log on to the UName IT Solutions web site to record a critical line-down situation. The on-call technician will be dispatched immediately.
Network Management
Utilize our consulting services by outsourcing your Network Management with our complete Information Technology package. Our IT services are available throughout Mainland United Kingdom.
The backbone to the technology infrastructure of an organization is the computer network. It is an intricate chain of equipment and cables that powers the entire network of computers. Each link in the chain can be a potential failure point. SMR uses its proven approach to minimize failures and to keep the network operational.
Setting up a network does not guarantee a maintenance-free system environment. After the network has been set up, continual support, troubleshooting and maintenance is required to benefit from the system. By performing the following functions, SMR assures that a network will improve business operations:
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Network Design
Analyze existing infrastructure
Evaluate the technology budget
Research current and future technologies
Perform cost benefit analysis and Return on Investment (ROI) analysis
Assess the most appropriate network for business process improvement to meet organization goals
Plan for network capacity based on number of users and system requirements Plan for expansion of network
Develop network topology and architecture
Hardware Installation
Install network hardware: servers, routers, switches, hubs, bridges, wireless networking
Install data protection systems (uninterruptible power supplies (UPS), redundant array of independent disks (RAID), and tape backup systems)
Install storage systems: storage area network (SAN), fibre channel storage, network attached storage (NAS)
Set up storage racks to hold network hardware (servers, routers, switches)
Software Installation
Migrate operating systems (OS), applications, hardware, drivers
Install software: operating systems (OS), email server, database server, web server, file transfer protocol (FTP), internet faxing
Install redundancy and clustering technologies: network load balancing and cluster servers
Implement remote networking: virtual private network (VPN, secure shell (SSH), remote desktop access
Install network security: firewalls, demilitarized zone (DMZ, virtual LAN (VLAN), intrusion detection system (IDS), anti-virus software, secure socket layer (SSL)
Install network services: domain controllers, file and print,
domain name system (DNS), dynamic host configuration protocol (DHCP), windows internet naming service (WINS), proxy servers
Inspection and Documentation
Perform a quality assurance (QA) inspection on every component of the network (cables, connections, etc.)
Develop network layouts and wiring diagrams
Security Management
Update firewall software
Update anti-virus software
Test network security: firewall, server, internal, external
Data Management
Perform routine (daily, weekly, as required) backups of critical data
Store data backup tapes offsite for disaster recovery capability
Perform defragmentation (disks, databases)
User Administration
Develop and implement workstation usage policies for employees
Administer authorized access ID’s for new and existing employees
Set security restrictions and network access for users Set end-user rights
Limit desktop administrative rights
Maintain domain controllers (logon scripts, profiles, domain policies)
Network Maintenance
Schedule network maintenance
Install network software upgrades
Install operating system upgrades
Update service patches and service packs
Perform network diagnostics
Resolve server crashes
Network Monitoring
Monitor firewall for intrusion attacks
Monitor logs: system, anti-virus, firewall, error, user, application
Monitor user activity
Monitor servers for optimal efficiency
Perform random checks remotely to monitor user compliance
Monitor network for usage, collision detection and performance
Monitor back up drives and software
Procurement
Utilize our consulting services by outsourcing your Information Technology Procurement with our complete Information Technology package. Our IT services are available throughout Mainland United Kingdom.
The benefits of having SMR manage your organization’s IT procurement include: reduced complexity, higher quality products and services, and reduced expenses.
We dramatically improve the acquisition process by providing a single point of contact. Through our distribution and manufacturing partners, we will provide you with access to broad product inventories at competitive pricing. SMR is not a reseller, therefore, takes no margins on the transactions. As a result, we are an objective source and provide our clients with the best equipment and software that meets their needs.
When information technology procurement is required, we contact our preferred suppliers and have them deliver the items directly to your location. We will track the shipment to ensure it arrives on time. SMR' information technology procurement process provides the following consulting services to the client:
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Determine the use of the technology in the present and future
Assess the value needed to reach organizational goals
Evaluate the information technology budget
Research current and future technologies
Perform cost benefit analysis and
Return on Investment (ROI) analysis
Equipment Research
Purchase equipment customized to your needs and our standards
Provide competitive pricing
Compare features and functionality
Compare licenses and contract agreements
Information Technology Procurement Process
Negotiate prices with vendors
Provide volume discount pricing
Handle order placement
Provide shipment tracking
Post-Procurement
Handle all rebates
Handle all returns
Track product warranties and guarantees
Maintain a select list of qualified vendors
Develop long-term relationships with vendors
Research competitive pricing on an ongoing basis
Rate vendors based on delivery performance, price and customer service ability
Project Management
Utilize our consulting services by outsourcing your Information Technology Project Management with our complete Information Technology package. Our IT services are available throughout Mainland United Kingdom.
Many information technology projects can last several months and can consume large amounts of resources. Without effective IT project management of technology and IT assets, schedule delays and cost overruns can easily overwhelm the Information Technology budget.
With the exception of infrastructure projects, most technology projects are driven for business process improvement. These projects are co-managed by the requesting organization and the IT department. The IT department manages all the infrastructure projects.
The complete project cycle involves these stages:
Once the decision has been made to proceed with development, that project planning and scheduling are put into motion. In conjunction with that, risk assessment tracking is initiated to signal early warning indicators if the project is moving off track. In that case, corrective actions can be taken to keep it on target and on budget.
Strategic Planning
Utilize our consulting services by outsourcing your IT Strategic Planning with our complete Information Technology package. Our IT services are available throughout Mainland United Kingdom.
Computer technology has been advancing so rapidly, and with such a short life span, that strategic technology planning is essential. It must also be aligned with the development of the overall strategic business plan. Without considering the technology plan, several business strategies may not be achievable.
The strategic technology plans created by SMR tell our clients their current technical capability, and how it fits in with their strategic business plan. The plan also informs them of their business risk due to technical failures and how the IT organization is performing overall.
The technology plan provides the business with a roadmap on where, when and how IT investment pound (£) should be spent.
Each plan contains the following sections:
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Information Technology Strategic Planning
Quarterly projections over a three year period:
Assess the value needed to reach organizational goals
Technology equipment stated in present value pound (£)
New technology equipment and upgrades stated in present value pound (£)
Software and licenses stated in present value pound (£)
New software and upgrades stated in present value pound (£)
Ongoing maintenance support hours
New project support hours estimated by project
Total fulltime equivalent IT support hours
During assessment, the client’s technology is compared with their business goals. An evaluation is made on what new technology is needed to ensure success with the client’s strategic business plans.
SMR team of professionals, with both business and technical expertise, identify where technology shortfalls exist and recommends appropriate action.
The larger a network is, the more possible failure points it has with a greater chance of catastrophic system breakdown. SMR minimizes technology risks by planning for disaster.
Failure points are identified and the ones that are controllable are eliminated by these tasks:
Develop organizational security policies
Create disaster recovery plans
Prepare capacity plans for system resource utilization
Develop end-user usage policies
Plan software and hardware upgrades and updates
Procure technology products from the list of approved vendors Review
IT performance measures for system improvements
The plan tracks established performance measures on a quarterly basis to ensure that the IT investment is contributing at the rate expected. Recommendations for improvements are made in areas where performance has fallen to a marginal or sub-par level.
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